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Anonymous
I ordered the Patterdale corner sofa in green last year which I received in December and the wrong cushions had been delivered which I found out after raising a complaint about the end cushion being so high you couldn't sit on it,and also the huge gaps that you fall into when you sit on any part of the sofa. They said they would order replacement cushions which arrived in March but they were the same,if not worse. They guy who came to fit them kept kicking off at me as well that he couldn't find anywhere to park and that they should have booked 2 people and not one for the job ,when none of that has anything to do with me anyway. He eventually came with the new cushions but they were even worse than the first ones where I showed him you can't sit on it without tilting over and the reason I bought it is because I thought it would help my back problems but as you can't sit upright anywhere on the sofa without falling into gaps or tilting over,my back is now worse. The Enfield store called me and I said I was still not happy with it,and she advised I allow time to let the sofa cushions settle so I agreed to that as I do like the colour and didn't want the aggravation of waiting months for another sofa. After the few weeks of waiting for the sofa to settle in,it never did and now it's much worse as the padding is now all ridged and sticking out, and the end cushion is just doing it's own thing and toppling off the end and sticking up into the air. I now sit in a deck chair because of my back and have emailed them 3 times since March to please take it back as I can't use it despite their advice to let it settle..Now they just ignore me and don't reply. It's cost over 2k to have sofa I can't use and I just bought my son a second hand one for £80 which I can sit on comfortably. I would advise anyone to think twice and read reviews before buying from DFS. My last 2 sofa from them lasted me 14 years and stayed comfortable. I only got rid of them for a decor change and they were getting old. Something has happened to the standards of DFS and they are not the same as they used to be. Think twice before buying from them..Sorry DFS you really let me down on this one. I'm ready when you are,to take the sofa back..
1 week ago
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DFS has a 1.3 average rating from 810 reviews