Awful service. Sofa arrived damaged. I told DFS I was rejecting it. I was told I couldn't return as faulty until they'd sent out a service manager which took 3 weeks to arrange. No communication from DFS since the service manager visited. Chased them on 3 seperate occassions and was told I'd get a call within 24 hours each time but, this didn't happen. Finally got a call today which I missed by minutes as was working and they hadn't given me a call back time. Called straight back and was told I'd have to wait another 24-48 hours and there was nothing they could do I would just have to wait until someone calls me again. I have a damaged sofa which is still wrapped up as it was when delievered and have no idea if I can use it as I don't want them to state that I have 'accepted' it. It's just been sitting there for a month and I am stuck in limbo. Awful service, I've had to raise a s75 dispute with my credit card provider to get a refund.