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Don
I've ordered a sofa on 08/03/2021 and paid in full. The delivery date was set to 23/05/2021, so after 2.5 months. Close to that date it got postponed to 19/06/2021, so nearly a month longer. On 17th I've received 2 calls from DFS telling me that they've made a mistake and have delivered the sofa to the wrong distribution center, and that it will take up to 2 weeks to resolve it. Since then I've contacted them a few times and they kept postponing the delivery date. Now, after more than a month after their own mess up and 4.5 months since the order date, they still keep postponing it. I'm requesting a full refund. Companies like this should not exist.
3 years ago
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DFS has a 1.3 average rating from 814 reviews