I ordered my furniture back in June and fully paid for this late October.
On Saturday the 4/12/21 I received part of my furniture which I have been left feeling disappointed .
I have phoned and spoken to a member of staff at customer service, who explained that the other part of my order is on a container.
I would like to ask where is my furniture coming from as I was under the impression that all DFS furniture is made in the UK?
Please can you let me know when the rest of my furniture will be arriving I am feeling extremely frustrated by this and will respond by taking my complaint further in guidance with ethical policies and procedures after all I have paid in full for my goods.
Kind regards
Mrs Sayer I ordered my furniture back in June and fully paid for this late October.
On Saturday the 4/12/21 I received part of my furniture which I have been left feeling disappointed .
I have phoned and spoken to a member of staff at customer service, who explained that the other part of my order is on a container.
I would like to ask where is my furniture coming from as I was under the impression that all DFS furniture is made in the UK?
Please can you let me know when the rest of my furniture will be arriving I am feeling extremely frustrated by this and will respond by taking my complaint further in guidance with ethical policies and procedures after all I have paid in full for my goods.
2 complaints by email 3 phone calls and no one has got back to me.
Now going to head office and CEO.