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Jo Sayer
I ordered my furniture back in June and fully paid for this late October. On Saturday the 4/12/21 I received part of my furniture which I have been left feeling disappointed . I have phoned and spoken to a member of staff at customer service, who explained that the other part of my order is on a container. I would like to ask where is my furniture coming from as I was under the impression that all DFS furniture is made in the UK? Please can you let me know when the rest of my furniture will be arriving I am feeling extremely frustrated by this and will respond by taking my complaint further in guidance with ethical policies and procedures after all I have paid in full for my goods. Kind regards Mrs Sayer I ordered my furniture back in June and fully paid for this late October. On Saturday the 4/12/21 I received part of my furniture which I have been left feeling disappointed . I have phoned and spoken to a member of staff at customer service, who explained that the other part of my order is on a container. I would like to ask where is my furniture coming from as I was under the impression that all DFS furniture is made in the UK? Please can you let me know when the rest of my furniture will be arriving I am feeling extremely frustrated by this and will respond by taking my complaint further in guidance with ethical policies and procedures after all I have paid in full for my goods. 2 complaints by email 3 phone calls and no one has got back to me. Now going to head office and CEO.
3 years ago
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DFS has a 1.3 average rating from 814 reviews