We ordered our sofa in July 2012, we were told it would be a wait of around 12 weeks… it’s now the 12th of December it’s been 19 weeks we’ve had 2 scheduled delivery dates both days nothing arrived. They then tried to deliver half of the sofa to our old address and said we would have the other half by April 2022. I was lead to believe that all of the sofas are handmade to order in the uk,, but later found out the sofa we ordered is actually made in Thailand. The management within this pathetic company is nonexistent, I wouldn’t be surprised if dfs ends up collapsing due to the vast amounts of issues it’s having. Today we cancelled our order with dfs and have bought a sofa from a reputable and far more reliable company,, I suggest that anyone reading this does the same.