I bought sofa set and foot stool in August 2021. Footstool's frame broke inside like a cheap cupboard. I first contacted to DFS October 2021 and they have send someone to have a look. The lady said they will try to replace the base of the footstool or change the whole thing if they can't find the part. It was going all ok. Than I receive some text messages couple of time saying that they are waiting for the parts. And than it all stopped. I have maybe called them 4 times to get an update and each time I have been told them someone is going to call me in 72 hours. And the last 2 calls I wanted to speak with the manager and manager supposed to call me back in 72 hours. I never received any phone call and I am fed up keep calling them. I bought also extra cover worth more than £250 and to be honest I think that's a waste of money as they have proved that they don't care at all after the sale is done. I cant explaine how disappointed and unhappy I am. I'll never ever shop from DFS and tell all my friends and family to stay away!