It has taken almost 10months of phone calls, e mails and letters to get a decent suite. In desperation I wrote to Mr Tim Spacey CEO and he didn't even have the courtesy to reply and acknowledge my letter, says a lot about what he thinks of customers. The first suite had so many faults DFS replaced it. The second suite came with different coloured legs and other faults occurred within a few weeks. Phil the manager from Llandudno helped and got Mike one of service managers out who almost rebuilt the whole suite. Thanks to him I think I have more confidence that the furniture will be alright now. Twice I was let down on delivery and so much stress I have had. I have bought furniture in the past from DFS with no issues but I would certainly not buy again as standards have gone down and one phone no for the whole company means you are waiting for ages to get to speak to someone This has cost me time and money and not even an apology. Stock control is rubbish if this is how they let furniture out of the factory. In future I will buy from a local trusted company who will value my custom