Whatever you do please do not buy from this company! We purchased a two seater sofa, armchair and footstool, it was delivered to us in July 2021, by the time Christmas came we found the frames on the arms were coming through where there wasn’t enough padding, we went to our local store (Basildon) where they arranged for someone to call round, when the gentleman came, he agreed there was a problem and said her would order new arms with extra padding, he said it would take time due to covid etc, when it got to April we hadn’t heard anything so went over to the store and spoke with ‘Waz’ he said the order hadn’t gone through, we explained we were going on holiday early June and wanted the problem resolved by then, he agreed this wasn’t a problem and said the order would be fast tracked, we left it a couple of weeks and phoned DFS on several occasions where they said we would get a call back but we never did, we then went to the store one evening and spoke with assistant manager ‘Ash’ we said if the problem wasn’t resolved by the time we were going on holiday we wanted to return the furniture and have a full refund, he said this wasn’t possible as we had had it too long, he asked us to leave things with him for a few days, ‘Ash’ then called us offering a full refund or we could choose another suite or we could have the furniture remade with extra padding, we decided on the latter as we really like the suite, well our new suite was delivered on 9th June only to find it as damaged! We called over to the store the following day and spoke with ‘Waz’ who agreed the furniture would be collected, we would get a full refund, we explained the collection needed to be early evening (5ish) as we have to remove our front door to get furniture in or out, ‘Waz’ said this wouldn’t be a problem, we waited until Tuesday morning (12th July) we hadn’t heard about a collection date so called to see what was going on, spoke to ‘Mayu’ who arranged the collection for Friday 15th again I explained about the front door, he said it wasn’t a problem, I then got a text with a time slot of 12.22-15.22! I called them again on 14th and spoke with ‘William’ he said he would speak to the department who arrange delivery/collection and call me back, when it got to Friday morning and I hadn’t heard from them I called yet again and spoke with ‘Peter’ he said there was note to say I had cancelled the collection and would call to re arrange! This really wasn’t the case, honestly total shambles! I then got a call from ‘Jo’ who was in delivery/collections she said she would arrange for collection on Saturday 16th, it would be in the afternoon as the van needed to be empty, she was to call back later with a time slot…..she never did! I rang them again at around 4.20pm and spoke to ‘Isabelle’ who arranged for a call back, ‘Billie’ called to confirm the time slot was 10am-1pm on 16th July, we would get a call 1 hr prior to pick up in case we were out, well we did go out and lucky enough we were back just before 10am as the men turned up to collect the furniture just after 10am, they said they couldn’t call in advance as they hadn’t been given our number!……..yeah it’s finally gone, free at last, just waiting to see how long it takes to get the refund!