Sue to illness we bought a sofa from DFS and due to poor quality we were able to get a refund . Instead of picking up the furniture to return to the warehouse they decided to deliver a totally new sofa ..so had to contact them again .. Never turned up the first time to collect .. My husband was dying of Pancreatic Cancer at home . Once they had the furniture they didn’t refund the money over £2000 . Numerous phone calls and eventually said it was with their solicitors but hadn’t refunded the whole amount . Five weeks later after waiting for call back agreed the whole amount had been refunded . I’m still waiting and apparently they can’t find where the money is .. I certainly haven’t received it . Very poor service right from the start .nobody seems to know what they are doing . Now to refer it to the Financial Ombudsman … They don’t seem to care about their customers. Also they wanted to take of£250 per year we had the sofa , but I argued that we had raise the issues before Covid and straight after we were in receipt of the sofa .. So they agreed to refund the whole amount only problem I haven’t received it yet after over three months … Be careful…