Paid £2k for a sofa which arrived in June with a scratch across one of the seats, I sent numerous emails to DFS but I am still waiting for it to be repaired. Since then, the firmness of the seats, backs, etc has started to fail resulting in the fabric creasing. Our of their service engineers came out 2 weeks ago. Still waiting for something to be done despite contacting them numerous times. Customer service is extremely poor from the service centre and shop were purchased from. Do not buy from this firm, go elsewhere.
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