My sofa was supposed to deliver on 9th Nov they brought wrong sofa which we didnt accept, after that no communucation, i called customer service on dialy basis and only response was 'we will send your msg to store', then someone told me that your sofa has been located and delivery is booked again, on delivery date got msg that your sofa is still missing and we cannot say when will it be located. Moved house, so no sofa to sit, cannot invite anyone during holidays. All customer service say is we totally understand, what a load of rubbish ! If everyone is having this kind of service and DFS doesn't care, where can we complain?