I ordered a sofa with DFS....all was going smoothly until I needed to e sign the financial agreement....Due to a fault at the DFS end,I wasn't able to sing....after umpteen e mails to them I was told that someone from their IT department would be in contact....I never heard from anyone...In the meantime I was receiving e mails telling me that unless I signed my e signature then my order would be cancelled!!!! That was all I was trying to do.....Every email I received from DFS was trying to pass the buck to another department of theirs.....I have never experienced such diabolical service from any company.....DO NOT BUT A SOFA FROM DFS I have now cancelled my "order"