As is the case normally, sales part was fine, took delivery of sofas in February. Contacted the company immediately regarding numerous marks on the sofa that are more than just compression marks. Furthermore, the usb ports and wireless charging devices don't work either. I had one visit from an engineer after the initial call who just came to tell me that he'd get someone out to sort it. Since then, I've made numerous calls but I'm still waiting to have sofas as they should be. Have emailed a complaint but only got the auto response acknowledging receipt. I've always had to ring up myself to get any kind of contact, I've asked for callbacks but to no avail. Sort them or take them back please.