Finally found an armchair we liked. It was Joules chair. Samples weren’t available in store, so ordered online twice, waited over 2 weeks each time. Each time they were completely different colours than had ordered. Rang online sales, told that if I place the order would get swatches in a couple of days (sales patter?). Still waited 2 weeks and again wrong samples. Rang up to find out what was going on. There was a note on the order to say that the samples were not available. So instead of telling you that the samples are not in stock they just send a random one out! Then wanted to speak to a manager as I don’t believe I should be paying to return items if they aren’t suitable if I can’t see swatches. Have to wait for a manager to call you, you can’t just speak to someone. They would only offer to reduce the collection cost to £99. I’m not risking it so they’ve lost my order. Once they have the order, they are not bothered, all sales, no care!