Jo Everett
Purchased 2 x Amersham sofas in early May 2023. The smell of them was overwhelming and we were unable to use the room for a full 4 months. DFS took away the sofas and aired them but it made very little difference. Eventually they agreed to replace them. The delivery guys said there were other cases and the independent assessor confirmed that this range had an issue with the fire retardant chemical. A full 9 months later we have just received the replacements (Feb 24) and a derisory £100 refund which for me is insufficient for 4 months of literally being unable to use a room due to the overwhelming odour, countless emails and calls. I will therefore be posting negative reviews on every platform I can find. Beware that the website states 8 week delivery. Neither the original order, nor the replacements came in this time frame. Over 11 weeks.
3 months ago
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DFS has a 1.3 average rating from 696 reviews

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