Purchased 2 leather sofas after a short time leather saggy
After 3 different men coming out and one padding the seat to make it higher that the next one at the side of it
Went to ombudsman and they ruled in favour of DFS saying they should be given another opportunity to fix it
No thanks I didn't buy to have to keep having repairs done so I paid the £115 court fee and served small claims papers on DFS within a week they collected the sofas and then the following week a full refund was issued including everything I had spent and the court fee
Never again
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