What went right?. Nothing after purchase. For a start the sofa came from Poland not here. Delayed once then second time, third then forth. Poor apology from customer service. We were lied to and treated disgusting. Was offered a luxury hamper on behalf of the manager at Romford and an appollagy, you guessed it the hamper never materialized neither. Lie after lie after lie. Well done DFS. 30 years of custom. Fish pools next time. Shame on you.