My Owen Sofa is broken, sagging and, fraying/pilling. After three customer service visits I’ve been offered a new arm and, told there’s nothing wrong with it if I add self adhesive Velcro and spend five minutes per day on five back cushions reshaping them and, re lining up the seems so 25 minutes every night after use. I was told my sofa was Uk quality workmanship but, it was actually made abroad. When the repair upholstery representative opened the bottom zi discovered most of it is poor untreated soft wood and chip board. Because the back wasn’t fixed correctly it bends in out out like lose hard board. Still not to worry “there’s nothing wrong with it”.