I took delivery of a 3 seater and 2 seater sofas on 24/8/2021. Unfortunately the 2 seater sofa seat leather material started to break down rapidly after almost 3years. I contacted customer service repeatedly and was always told there was nothing they could do as it was out of guarantee. I am a pensioner and saved really hard to purchase these sofas thinking this would be my last big purchase and one that would last. As a very last resort I contacted the CEO of the company. Someone came out to inspect the sofa and said he would have to speak to his manager about it. After a couple of days I missed the call but a gentleman left a message saying there was nothing they could do as it was out of guarantee. I'm sorry but I think its appalling that DFS think that getting 3 years out of a sofa is acceptable. It is clearly a fault in the material as my 3 seater is in perfect condition. I would never use or recommend DFS again and am so angry at the whole experience! I have tried to upload photos of the damage but it will not accept the file!!