We ordered a chair online which in the filtered photos looked great, as it was delivered it was clear the quality was shockingly bad (even got a comment from the delivery team about it) so we requested it was returned as it wasn’t worth £50 let alone the £500 we were being charged for it but we were then told that we had to send it back to somewhere a few hundred miles away and that we would have to either pay £150 to DFS to collect it or to cover the cost of sending it back ourselves (around £190). It’s so sad to see what company’s like DFS have become and their complete disconnect from the customers and their satisfaction with the product. We were basically told it’s our problem by the man we spoke to on the phone. So now I guess we are going to have to give up £150 2 weeks before Christmas to get rid of the thing. Will definitely be warning friends and family about DFS in the future.