I recently purchased very expensive, high end sofa from DFS. I tried same sofa model several times, in several shops before making a purchase to ensure it's the perfect one. However, when the sofa was delivered to me, it had it's headrest misaligned which causes problems to my neck. I reported this issue, DFS sent technician for the formality. Although, the technician could see the problem, he just ignored it and refused to admit and report it the company. I have even purchased the insurance from them to fix any issue but they don't cover that, stating there is nothing wrong with the sofa. I am stuck with this expensive sofa which is causing me neck pain every time I sit on it