Bought 2 Arrio sofas, a matching chair and ottoman a few years ago. Loved them they Fit my room and style perfectly. However Upon delivery I could tell the build quality wasn't great and with in a short time both sofas developed structural problems with the frames. However DFS were quick to fix these problems as they cropped up on 3 separate occasions and My experience with DFS customer service has been nothing short of outstanding. From the reps in store (Poole) ensuring delivery within a tight time frame so that I had furniture in time for family visiting from Australia to see my new home, to the customer care team over the phone when problems started showing and the engineers who visited my house 3 times over the past 3 years to fix the problems. Every person in the chain was pleasent, friendly and helpful and got the job done. 3 years in, the cushions are starting to sag but the fabric and frames (following the repairs) are still as good as the day I bought them so I will look into replacing the foam pads/ inserts before too long for a better quality, firmer foam which should greatly extend the life of my sofas. My overall thoughts of DFS: I love the product but Quality isn't great and it would be very unlikely that I would buy from them again, But I have nothing negative to say about the Customer service which for me has been nothing but excellent.