Took delivery of our sofa and chair in march 25 , after three days cushions on sofa started rippling after sitting on them . Contacted shop and customer service regarding the problem . Showed photographs of the fault Had inserts replaced after several phone calls and visits to the shop. The problem was worse , had another visit from triage team who informed me that this was normal and just keep turning the cushions . I have to do this everyday . Had another visit today and was told there was no problem, he wasn’t interested in anything I had to say about the sofa and couldn’t wait to leave . Terrible quality and customer care not interested .