Went back to the store on 15th June to contest the information they had received from the service team re the seats on the sofa . Again they said there was no fault , I showed them the latest photographs I had taken of the problem but assistant in the shop said there was nothing they could do . I received an email this morning from DFS after I had put the review on Trust pilot saying how sorry they were that I was unhappy . They continued to say no fault was found and apologised for any inconvenience this may cause . What a farce . This is the second review I have done because of the condition of the sofa seats and still no resolution has been forthcoming.