I had a very disappointing experience with DFS. The product description on their website was misleading. After purchasing, we were away for a while, and only later realised the product did not match the specifications advertised and would not fit in our room. When we contacted customer care, they said a refund was possible—but here’s the catch: they would deduct an unbelievable £130 for return transport. This feels like a trick hidden in the small print. The advertisement was incorrect and misleading, and the so-called return policy comes with hefty hidden costs. My advice: read every detail carefully before buying from DFS, because it’s all too easy to be caught out by their misleading ads and expensive return charges.