Bought a 3 piece suite and in less than a year the material started to fray and come apart. Reported it with photos and they took photos also agreeing it was not good, but had to keep chasing them to find out what was happening every step of the way. The product they sold me was unfit for purpose and I should have had an instant refund or the choice of another sofa if I wished. Instead, nothing! God knows why they are so hesitant. The service is atrocious. They are embarrassing themselves by such appalling behavior.
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