Recliner sofas arrived in July and the manual handle on one of sofas broke in October. Service manager was booked to come and repair on 2/11/18 between 12pm and 4.30pm. At 4.45pm I rang as not heard from him and was told he would call me back. 2 hrs later and have heard nothing. Not at all pleased. My daughter took day off work. If this is not resolved speedily i will be getting in touch with trading standards. Please be aware