Absolute shambles. Wish I would have read the reviews beforehand but going off our first purchase a few years ago where he had no problems, we went back. After spending thousands of pounds we are left we a damaged sofa, scratched brand new flooring, broken sentimental gift smashed into pieces and a very bitter feeling. What was we not left with? Our cleaning kit we have paid for and I am now left to chase this up...avoid. Zero customer care
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