After agreeing on a sofa at DFS Kettering my partner and I were subjected to no less than 9 attempts to sell us an insurance against spillage. Beginning to feel uncomfortable I stated I would leave the store if I was asked one more time. The saleswoman, Nicole, burst into tears and walked off. The sale had to be completed by the assistant manager. I have never before been made to feel so awful when making a purchase. Unfortunately, in the heat of the moment, we agreed to the sale. But never again will I enter one of their stores and be made to feel so awful.