I wish I had read these reviews before I bought a leather recliner from DFS , long delivery time and then 4 weeks late, not responding to correspondence, vague answers. I’m calling them DFS , approximate, estimate as everything is designed to give them a get out for poor service. Delivery in unmarked van , they took protective packaging off before delivery in the house, could have easily been damaged carrying through doors and I paid £69 for that . Spent £ 1000 on the recliner chair could have thrown in the delivery I will buy from them and hope that the chair is of a much better quality than their customer service. I won’t mess about with them if it isn’t and will head to the courts if necessary to get my money back