This company is ridiculously bad. The number of issues I had ordering it in the first place and communicating with them while waiting for the sofa to be delivered should have been a warning sign.
When it did arrive it collapsed within two days and I spent weeks trying to report and resolve with no result. Finally I asked them to take it away and refund me. They collected it but I still haven't had my refund. Wish I had gone elsewhere in the first place.