Eunice
People that work here sucks! ZERO customer service experience!!! I purchased a $120 USD jacket, the zipper was broken, the logo was falling apart. Cheap material and extremely small sizes. You wait more than a month for the item to arrive, but they will give you only 7 days to return it. I couldn’t ship back my item because the seller wasn’t responding to me and I had a lot of questions on how the hell ship it back to cheap China. He wanted me to pay the shipping cost too. And I didn’t realized that, he made me wait the 7 days, so the case CLOSED. I spoke with so many agents from DhGate, last one was “Lorie” she and nobody helped me at all. They get pay with our money and they do not help you. I was after the seller several weeks, sending so many messages, emails, everything. The seller disappeared and the customer services weren’t actually doing ANYTHING about it. ONCE THEY TAKE YOUR MONEY. This people disappear, Good luck! DHGATE DOES NOT GET INVOLVED. I never knew that customers had to pay for the shipping cost when they receive a broken item. And DHGate won’t pay you shipping cost! Cheap China! I purchased so many things here, spent a lot of money and thanks to this seller, whose name is “JINDAN37” i will never buy here again. Such a nightmare and stressed. Not because of the money only, but because of the experience. And the feeling of being abused. If anybody from this company wants to reach out to me and do the right thing as a customer service company, my e-mail is eunicebucj16@gmail I still have my account open, And I will make a YouTube video soon to share my story with the public. Order number: 3263256142 Thanks for your NO HELP! 2 months after, nobody helps!
1 year ago
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DHgate.com has a 1.35 average rating from 934 reviews

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