Anonymous
Please save yourself some time and energy and do not use this service. I understand that the cheap prices on this website are tempting but trust me you will regret. Here is why: Please save yourself some time and energy and do not use this service. I understand that the cheap prices on this website are tempting but trust me you will regret. Here is why: I ordered myself a printed canvas wall decoration from the seller Weichenart, which arrived about a month after I ordered. The product didn’t look any close to the advertised article on the website. First of all, the product description was extremely misleading. I expected to receive the actual pieces printed on a textile wrapped around a wooden frame. What I got was some cheap rolled plastic that had a terrible smell plus the colors of the print were faded and image resolution was extremely poor. Overall, there was no way I would hang this anywhere on my walls, which is why I requested a refund. And this is where the BS started... First of all, the seller was not willing to issue a refund. I had to file a complaint on the website until the seller agreed to issue a refund when I return the article on my own expense. I was stupid enough to agree to these conditions as I thought better than getting no refund at all. So I paid additional €15 to return the package from Europe to China. Before I sent the package I was a bit suspicious as I could not find the seller’s provided return address anywhere on google maps. I double checked with the seller who confirmed the correctness of the shipping address so I sent the return package anyways. Several weeks later, I have still not received my refund and therefore contacted the seller again who now claims that he has never received my return delivery. I sent the seller a copy of the mailing receipt and regardless of whether the package arrived or not, I believe that I should get my refund as the correct delivery is not my responsibility and is not in my control, especially when considering the fact that the seller probably provided a fake address! So far DHGate has not done any attempts to resolve this issue. Seems like one of their business strategies is to frustrate their customers with their bureaucratic and complicated “support” options to the point that most customers just give up in the process. I can not even file a complaint or contact customer service at this point since this option is for whatever reason not available in my case. I highly encourage everyone not to order from this website. Better pay a bit more on legitimate online stores such as Amazon and avoid these scammers. I guess I just lost about 80€ for nothing but therefore I learned my lesson and will avoid business with any Chinese services in the future!
7 months ago
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DHgate.com has a 1.35 average rating from 933 reviews

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