My seller didn't have stock. Customer service asked me to request a refund which I did. Then I got a message from the seller asking me to change my refund reason from "no stock" to "changed my mind" because otherwise he would "get in trouble" with the platform and when I didn't, the seller rejected my refund request(even though he still had no stock). Customer service is pretty much non-existent. A supervisor (?!?!?) called Sid told me I "should have listened to the seller. It was interesting how Sid did not send me the customary "how did I do" feedback link. I guess Sid too was worried that he may "get in trouble" for the customer service he so failed to provide. All I can say is, thank you Amex!!!