I ordered several power tools, which appeared very good value... I followed the delivery process, but the tools never arrived, while the tracking orders supplied showed that all were delivered to other NZ customers. I had to wait to make a claim to the shipper, and turned down partial settlements etc, and finally got my money back for 15 failed shipments some 9 weeks after paying for my orders... 100's of emails later! It seems these sellers were actually DHGate themselves, who provided genuine tracking numbers for other NZ orders (only DHGate could have done this). However their customer service system allows them to hold on to your money for 2 months, and I am guessing that many people accept the partial refunds, so they continue to make money by replicating other suppliers websites, never ever intending to deliver anything!