I am writing to express my disappointment with the service I received from GoodKeyShop and Difmark. I was promised a game key within 15 minutes after my purchase, but I have not received it even after six hours. Moreover, my attempts to contact the reseller have gone unanswered. Difmark has explained the delay, stating that orders are taking longer than usual to ship due to the winter season. However, this explanation is ludicrous, especially for a virtual product like a game key. As a customer, I believe it is Difmark's responsibility to ensure that retailers advertising on their platform are reliable and honour their promises. I have requested that Difmark resolve this matter and take action with the reseller GoodKeyShop to avoid similar problems in the future, but I have not received any response so far.