Here is a list of some of the parts of the experience of purchasing from Digital Devices that I was unhappy with:
* The "In Stock" status on the website is clearly fake - the items we purchased were ordered in from the supplier on approximately a two week lead time
* Despite talking at length to a "web chat" person, someone from Digital Devices then phoned me and asked for all the same information again
* The sales person phoned me, despite me saying to the web chat assistant I preferred to communicate through e-mail.
* Despite me having not given a phone number, they had obtained one without my permission from the Internet (which is admittedly public information)
* Once we agreed to order, the salesperson was contacting several times per day to confirm payment.
* As soon as we paid, they then went silent, and were very slow to provide delivery updates
* Once we did finally get a delivery date (almost a week after ordering), this was also incorrect.
* First, the salesperson tried to add more delay, saying that was the date it would be delivered to Digital Devices, and we would receive it two days later.
* But then, without any further notification, the server arrived directly at us two days before the agreed delivery date.
* Normally, this would be a good thing, but I had explicitly told the sales person that the office would be shut for two days, so having at arrive that date was potentially very inconvenient.
* Since purchasing, I have been contacted by the sales person on numerous occasions, saying that we seem to be a company that wants to purchase Apple Mac equipment - we do not use Apple Macs, and I do not know why the sales person things that we do.
* Every time he phones, I say that we don't use Apple Macs, but he will always phone again a few weeks later, and say the same thing.
7 years ago
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