I recently placed two orders online with Dillards. Funds were deposited from my account, then I received an email that I needed to contact them regarding my order. Wait times were absolutely ridiculous! So I emailed them that I reviewed my orders and saw nothing wrong with the order, the shipping address was correct, the billing address was correct and my items were in stock. So I emailed them, again due to the wait time to speak to an associate regarding their intention to cancel my order if I did not contact them. I confirmed that the money was infact withdrawn from my account, and then two days later the order was cancelled. I called Dillards and waited a total of 43 minutes for someone to answer the phone - yes, while at work. I questioned them about the issue with my order, and the steps I attempted to take. She said since they were not able to reach me to confirm my order, they did in fact cancel the order. I informed her that I was very upset by this, and the fact that my money was taken! I was told I would have to wait a total of 3-5 days for my money to be refunded to me. I am an online shopper, as going into the stores makes me very anxious - Not COVID related, just in general trying to find what I want in the size needed, etc... I'm very saddened by this ordeal and the fact that I am out the money until it is refunded to me so that I can go elsewhere to shop. This was no small order either!! Less than 1 star is deserved. Never again will I shop at Dillards.