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Dillard's Reviews

1.6 Rating 137 Reviews
13 %
of reviewers recommend Dillard's
1.6
Based on 137 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Dillard's 5 star review on 10th May 2025
Anonymous
Dillard's 1 star review on 5th February 2025
Lomaha
Dillard's 1 star review on 10th December 2024
Anonymous
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
10
Anonymous
Anonymous  // 01/01/2019
It shocks me that Dillard's has decided to use cheap paper bags without handles. What are you supposed to do if you need to use the restroom? Put your shopping bag on the floor because there's not handle to hang on a hook? Bags with handles are worth the 10 cents you'd charge. Consider going back to that.
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Posted 1 week ago
Daniel Alvarado at the Creed counter has helped me several times and made the shopping experience really special for me. He is a great and very sincere salesperson! This was at the Chandler Fashion Mall
Dillard's 5 star review on 10th May 2025
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Posted 2 weeks ago
I recently ordered a free people top from Dillard's that was supposedly wine combo. If you go to Dillard's website and look at the shirt it shows as more of a red which is what I thought I was getting. When I open the package and pull the shirt out it was more orange with a deep wine stripe. When I tried the shirt on it was enormously large. On Dillard's website the bust size is 39 to 40. This top had to be 60 in wide. Now with that being said I feel like I got the wrong color and a size that the description didn't fit. I asked to have the $10 label return fee waived but unfortunately they couldn't do it or they chose not to do it. Not my fault that the picture you show on your website is a totally different color than what I pulled out of the package. Therefore I close my account at Dillard's and I'm done with them. Not friendly customer service.
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Posted 2 weeks ago
Dillard's is horrendous. It is good for special occasions but for anything else it is unable to provide. The prices for cheap suits are terrible
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Posted 1 month ago
I wanted to share my recent experiences because of a salesperson named Nadine Elhindi. We met a few months ago and when I returned again a month late, she remembered my first name. My son is getting married. I haven't had to buy anything that formal in a long time. She made what could have been stressful a pleasure. Her knowledge of the store inventory and patience getting to know my style was phenomenal. I did find something and ordered it online because of size. Thank you Nadine!!
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Posted 1 month ago
If only I could give 0 stars. I paid off my account on in January, with Dillard's cashing the check on 1/7/25. I received a letter that my account was paid in full. Well, the next month I received a notice my account was past due. I called, and was told I needed to fax a copy of the cashed cashier's check from my bank. I faxed the requested information and I was told the dispute to my account would be handled. I get another letter from Dillard's saying that the dispute had been closed, and I owed the $1000. The next day my credit report was 70 points down because Dillard's reported I was over 90 days late (mind you I had been calling and monitoring the situation and I was told they would not report the payment because it was their issue). I was told to fax the information again regarding the payment, and I called to to ensure they got the information. I spoke to a lady on the phone and I told her about the dispute, the credit report issue, etc. to which she replied I should just pay the account off again, and Dillard's would return any monies that I was owed! It is now April 9, and the dispute has finally been taken care of, however, Dillard's has failed to report to credit bureau that it was their mistake. Please stay away!
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Posted 1 month ago
I was unable to return a dress that I had purchased for my daughter’s wedding because it was 9 days past the date to return according to the return policy. I asked for an exception to return or credit to use later as the dress is brand new, all tags on, never worn same dress as 9 days ago. Unfortunately this was not granted. Surprising results of an exclusive store as Dillards. Very disappointing.
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Posted 1 month ago
I placed a order received to different packages. I did not receive 4 of the items I ordered. Called and contacted customer service. I explained not all of the clothing was in the first order. They insist they were and rejected my claim. Now I have to pay for clothes I did not receive. Never again will I order online.
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Posted 1 month ago
Lovely bedding. Problem is, I purchased the Ralph Lauren Sara Floral bedding on Dillard.com for $235.00 and just found it on Macys for $164.75 (a $71 dollar difference - which is HUGE). I just called Dillards Customer Sercice for a price adjustment and was told by Customer Service that Dillards does not do price adjustments. Guess what I won't ever shop at Dillard's again. BUYER BEWARE. I give Dillards no stars. I only gave a 1 star because I had to. Very Dissapointing.
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Posted 1 month ago
Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillard's a try and they are awful. If they care to fix this and do the right thing, the order number is 739524776. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.
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Posted 2 months ago
Terrible shipping process. It’s been over a month for my package and its still not here yet. Never again will I order or refer someone to this business!!
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Posted 2 months ago
Greetings: I was in Dillards Temple Texas store yesterday and was specifically trying to find a shoe for a messed up foot that hurts all the time. A sales person, Donna Charles, I got her card, waited on me for the second time. I remembered her because she was such a nice person and did all she could to help me find a shoe that would work. I remembered telling her the last time she waited on me over a year ago that I was going to leave a review about her and I never did. So today I wanted to tell you guys just how lovely and kind, professional, and funny she is and how much she made our day. My friend bought two pairs of shoes and because of our banter with Donba she ended up buying a 1000 dollar plus Louis Vitianne purse. Sorry about the spelling on the purse if I got it wrong. Anyway, we greatly appreciate Donba Charles and if you have money accolades that go to associates I suggest she get one. She knew I had no money by the way I asked her a million times how much the shoe cost and she just tried harder to find something that would suit my needs. Way to go Donba Charles. We will be back in to see you next time. Christy Campbell Lake Belton, Texas
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Posted 2 months ago
Some of the sample bottle I bought is half empty and some are almost empty.
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Posted 2 months ago
I love the quality of the clothes at Dillard’s, but the customer service experience was disappointing. Unless you’re actively making a purchase—which I was—the treatment can be unwelcoming. While looking something up on my phone, a store employee seemingly found me suspicious enough to request a police officer to stand near me. I’m not sure if it was because of my race or how I was dressed, but it made me feel uncomfortable, unwelcome, and unfairly judged. Being watched closely by both a store worker and law enforcement while simply shopping is not an experience I expected or appreciated. If you’re a young Black woman, be mindful that standing in one place too long might get you treated like a suspect rather than a customer. Dillard’s, do better. Douglasville location
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Posted 3 months ago
I made an appointment for a bra fitting at my local Dillard’s and Melissa R. Lingerie Business Manager was absolutely amazing at the Mall of Georgia location. Her detailed knowledge and insight regarding bra brands, designs and fitting was excellent! l learned so much and her patience and kindness during the experience provided a luxury experience! Thank you so much Melissa! My Sunday brunch outfit was perfect! I look forward to visiting your location in the future.
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Posted 3 months ago
This was my first experience ordering online with Dillards. I waited almost 3 months to purchase a jacket and a week and a half after I received it. It went down to a much much lower price. I called customer service and they weren’t willing to price adjust or send me a return label. I will never order online from them again.
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Posted 3 months ago
Very poor service. There is no customer service at Dillard. I have been making a lot of purchases from Dillard. During the Christmas time I bought two Frye purses. Those are really big and we did not like. I call the customer service to return unfortunately it was above 30 days during Christmas time. They refuse taking it back. I explained that the return receipt was already printed out, but my kids accidentally mailed it to Belk. I got those back in mail after 15 days to three weeks it was beyond 30 days period. These two $500 purchase would be such a waste though I requested them to give the store credit they refuse to help at all. I would never be purchasing anything from Dillard. The manager who spoke to me, her name is Jasmine and I asked if I could speak anybody above her. She said there’s nobody current that she working above her. Very poor service would not recommend Dillard to anyone.
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Posted 3 months ago
Stopped in the dept.store. Great customer service and a high degree of professionalism. Visited Beachwood Place. The outstanding service received was from Gina buying pj's and shapeware. The other person was Regina she was very courteous and very professional. I consider myself fortunate to have a Department Store in my neighborhood who offers this level of custo mer service.
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Posted 3 months ago
Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.
Dillard's 1 star review on 5th February 2025
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Posted 3 months ago
Dilliards is an awful place to order online from. Don't ever do it. I returned my overpriced Duvet within 30 days and they actually MAILED IT BACK TO ME. They are horrible. Simply horrible. I would never ever shop with them again.
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Posted 3 months ago
Dillard's is rated 1.6 based on 137 reviews