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Dillard's Reviews

1.6 Rating 144 Reviews
14 %
of reviewers recommend Dillard's
1.6
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Dillard's 5 star review on 10th May 2025
Anonymous
Dillard's 1 star review on 5th February 2025
Lomaha
Dillard's 1 star review on 10th December 2024
Anonymous
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
10
Anonymous
Anonymous  // 01/01/2019
I’ve been a loyal customer of Dillards for years, but the recent experience has me seriously reconsidering that. I am frustrated with the return policy at Dillard’s. It is not customer friendly. I felt like the policy was designed to discourage returns rather than support customers. If you miss the 30 day, return window no store credit no return whatsoever. I returned the dress and they returned it right back to me because I was late and that was a post office issue.
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Posted 1 week ago
I was always taught no matter what you look like money‘s money. The Dillard’s in Reno has the snobbiest, old ladies upstairs unbelievably rude no wonder why there’s no ones in there shopping The only person in that whole store in Reno worth talking to that was actually polite , nice and helpful wasHarmony . very disappointed.
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Posted 3 weeks ago
Janice Roberts (employee at NorthPark) was extremely helpful in providing different items & sizes in the Ladies’ Dept. She even waited to take her lunch break til she had helped find items in different areas of the store.
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Posted 3 weeks ago
The staff are treated poorly. The management gets away with treating them badly all the way from corporate snobs and staff being told not to say anything to them to the local managers. Amarillo Dillards specifically has issues with management. Dillards cares about themselves but not about their employees. They are far from team players. So glad I don’t have to work there.
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Posted 1 month ago
Ernesto, in Menswear, was so helpful and kind; very pleasant and easy shopping experience with his assistance. He helped my husband find the perfect shirt for wedding guest attire. We will look for him next time when shopping Dillards Menswear. Thank you Ernesto!
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Posted 1 month ago
I wouldn't give any star!! My package delivered was empty. Suppose to have 2 watches that I paid 300 $ for and all i got were 2 empty boxes in a bigger box.They denied my claim without asking me for any proof and not willing to help at all..Never Again!
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Posted 1 month ago
They treat employees like chattle and have no respect for them
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Posted 1 month ago
It shocks me that Dillard's has decided to use cheap paper bags without handles. What are you supposed to do if you need to use the restroom? Put your shopping bag on the floor because there's not handle to hang on a hook? Bags with handles are worth the 10 cents you'd charge. Consider going back to that.
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Posted 2 months ago
Daniel Alvarado at the Creed counter has helped me several times and made the shopping experience really special for me. He is a great and very sincere salesperson! This was at the Chandler Fashion Mall
Dillard's 5 star review on 10th May 2025
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Posted 2 months ago
I recently ordered a free people top from Dillard's that was supposedly wine combo. If you go to Dillard's website and look at the shirt it shows as more of a red which is what I thought I was getting. When I open the package and pull the shirt out it was more orange with a deep wine stripe. When I tried the shirt on it was enormously large. On Dillard's website the bust size is 39 to 40. This top had to be 60 in wide. Now with that being said I feel like I got the wrong color and a size that the description didn't fit. I asked to have the $10 label return fee waived but unfortunately they couldn't do it or they chose not to do it. Not my fault that the picture you show on your website is a totally different color than what I pulled out of the package. Therefore I close my account at Dillard's and I'm done with them. Not friendly customer service.
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Posted 2 months ago
Dillard's is horrendous. It is good for special occasions but for anything else it is unable to provide. The prices for cheap suits are terrible
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Posted 2 months ago
I wanted to share my recent experiences because of a salesperson named Nadine Elhindi. We met a few months ago and when I returned again a month late, she remembered my first name. My son is getting married. I haven't had to buy anything that formal in a long time. She made what could have been stressful a pleasure. Her knowledge of the store inventory and patience getting to know my style was phenomenal. I did find something and ordered it online because of size. Thank you Nadine!!
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Posted 2 months ago
If only I could give 0 stars. I paid off my account on in January, with Dillard's cashing the check on 1/7/25. I received a letter that my account was paid in full. Well, the next month I received a notice my account was past due. I called, and was told I needed to fax a copy of the cashed cashier's check from my bank. I faxed the requested information and I was told the dispute to my account would be handled. I get another letter from Dillard's saying that the dispute had been closed, and I owed the $1000. The next day my credit report was 70 points down because Dillard's reported I was over 90 days late (mind you I had been calling and monitoring the situation and I was told they would not report the payment because it was their issue). I was told to fax the information again regarding the payment, and I called to to ensure they got the information. I spoke to a lady on the phone and I told her about the dispute, the credit report issue, etc. to which she replied I should just pay the account off again, and Dillard's would return any monies that I was owed! It is now April 9, and the dispute has finally been taken care of, however, Dillard's has failed to report to credit bureau that it was their mistake. Please stay away!
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Posted 3 months ago
I was unable to return a dress that I had purchased for my daughter’s wedding because it was 9 days past the date to return according to the return policy. I asked for an exception to return or credit to use later as the dress is brand new, all tags on, never worn same dress as 9 days ago. Unfortunately this was not granted. Surprising results of an exclusive store as Dillards. Very disappointing.
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Posted 3 months ago
I placed a order received to different packages. I did not receive 4 of the items I ordered. Called and contacted customer service. I explained not all of the clothing was in the first order. They insist they were and rejected my claim. Now I have to pay for clothes I did not receive. Never again will I order online.
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Posted 3 months ago
Lovely bedding. Problem is, I purchased the Ralph Lauren Sara Floral bedding on Dillard.com for $235.00 and just found it on Macys for $164.75 (a $71 dollar difference - which is HUGE). I just called Dillards Customer Sercice for a price adjustment and was told by Customer Service that Dillards does not do price adjustments. Guess what I won't ever shop at Dillard's again. BUYER BEWARE. I give Dillards no stars. I only gave a 1 star because I had to. Very Dissapointing.
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Posted 3 months ago
Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillard's a try and they are awful. If they care to fix this and do the right thing, the order number is 739524776. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.
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Posted 4 months ago
Terrible shipping process. It’s been over a month for my package and its still not here yet. Never again will I order or refer someone to this business!!
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Posted 4 months ago
Greetings: I was in Dillards Temple Texas store yesterday and was specifically trying to find a shoe for a messed up foot that hurts all the time. A sales person, Donna Charles, I got her card, waited on me for the second time. I remembered her because she was such a nice person and did all she could to help me find a shoe that would work. I remembered telling her the last time she waited on me over a year ago that I was going to leave a review about her and I never did. So today I wanted to tell you guys just how lovely and kind, professional, and funny she is and how much she made our day. My friend bought two pairs of shoes and because of our banter with Donba she ended up buying a 1000 dollar plus Louis Vitianne purse. Sorry about the spelling on the purse if I got it wrong. Anyway, we greatly appreciate Donba Charles and if you have money accolades that go to associates I suggest she get one. She knew I had no money by the way I asked her a million times how much the shoe cost and she just tried harder to find something that would suit my needs. Way to go Donba Charles. We will be back in to see you next time. Christy Campbell Lake Belton, Texas
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Posted 4 months ago
Some of the sample bottle I bought is half empty and some are almost empty.
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Posted 4 months ago
Dillard's is rated 1.6 based on 144 reviews