“The employees were incredibly rude to us and would not let us show off our potential prom dresses to our partners. there was no sex indicator on the dressing rooms and we have some racial differentiated people with us and we believe they were being racist and sexist. this store has good clothes but TERRIBLE customer service. 👎”
“They spend more time telling you what they can’t do, we don’t take returns or do exchanges on items reduced by 65% returns, we don’t do price adjustments, we don’t do competitor pricing adjustments. Return Labels cost $9.
I sent this letter to Ronnie Kobo designs regarding Dillards.
I wanted to bring a couple of things to your attention. While I love your items, and I usually purchase from Anthropologie or Nordstrom. I made a purchase from Dillards because Anthropologie did not have your Darine pants in stock. I searched the Internet. I saw that Dillards carries your brand, but I was a little confused because the pant I was looking for is called the Darine.
Apparently, Dillards can’t spell and decided to put an L in the name of the model. I studied it and decided to take a chance that these were the right pants. And they are.
Unfortunately, I needed to exchange them for one size up and Dillards refused, quoting their policy of not accepting returns OR exchanges on clearance items. I decided to try them on again using shape wear. When I tried them on the second time, my foot went through a hole that was in the hem, making the hem come halfway off. I then realized that these were not sewn, but rather hem tape was used.
When I called Dillards to tell them what happened the CSR went to speak to a manager with the wrong account of what had occurred and based on that they made an assumption that when I tried them on I tore the hem. And said they were not responsible . Clearly the CSR didn’t hear or relay that my foot would not have gone through the hem had the hole not been there in the first place. Regardless, I was told they would not accept the return 3 times. Did I mention that this is the second time they have sent me a damaged item?
I thought you should know that this company has the absolute worst customer service I have ever encountered. The shabby way they treat customers and the fact that they don’t even spell the name of the items correctly in order for your customers to locate items is disappointing.
I thought you should know, and of course it is up to you if you wish to keep your name associated with them. Luckily there are many other great department stores, such as Nordstrom that treat their customers way much better.
I went to Dillards store this weekend, and it looks like a store that it’s on its last legs. Let’s just hope that’s the case.”
“Went into Dillards McAllen Texas and bought a Wolf blender. Took it home turned it on and decided I didn't like the quality for a $600 blender. Took it back and they didn't want to return it. Even the manager said he doesn't have the ability to take back appliances in the store. After several phone calls and much arguing, they agreed to take it back. Beware, the receipt says you can return within 30 days - but they make it very difficult to return any electrical appliance. Better off to buy appliances from a reputable retailer. Save yourself a very harrowing experience.”
“I am writing to express my disappointment with the level of customer service I experienced during my recent visit to your store. As a loyal customer, I have always appreciated the products and services offered at your establishment, but unfortunately, my most recent encounter has left me deeply dissatisfied.
During my visit on [Date], I felt extremely uncomfortable and unwelcome due to the behavior of one of your staff members. I noticed that I was being followed closely throughout the store, as if I were suspected of shoplifting. This made me feel targeted and humiliated, especially considering that I have never given any reason to be treated in such a manner.
Being followed in a store is not only unacceptable but also goes against the principles of good customer service. It is important for customers to feel respected and valued, regardless of their background or appearance. This incident has not only tarnished my perception of your store but also left me hesitant to return in the future.
I believe that every customer deserves to be treated with dignity and respect, and I urge you to take appropriate action to ensure that such incidents do not occur again in the future. This may involve providing additional training to your staff members on how to interact with customers in a professional and courteous manner.
I hope that you will take my complaint seriously and address the issue promptly. As a long-time customer, I would like to see improvements in the level of customer service at your store so that others do not have to experience the same discomfort that I did.
Thank you for your attention to this matter. I look forward to hearing from you soon and to seeing positive changes implemented at your store.”
“Dillard’s Stonebriar is so freaking hot in the store I could not finish my shopping. Absolutely blazing hot today Saturday March 30. very disappointed!”
“I bought my daughter a dress for prom on the Dillard’s website. I went to the store to look for shoes and saw the dress with 65% off two weeks after purchase. This was at the Pembroke Pines, Florida location. I spoke to the manager, Holly who-refused to let me return the dress and buy it at the sales price. She told me they don’t do price match. I completely understand but this was bought directly from Dillards on their own website not a competitor. I told her I would just return it and buy it later, and to be spiteful she took the return and never put the dress back on the floor. She told me that Dillard’s policy requires that they hold all returns in the back for 24 hours before they put them back on the floor. She never brought it back out. Who does that? What petty behavior for a business. I decided to purchase the same dress from a competitor. This type of nonsense is unacceptable. They have very poor management and zero customer service long. They lost another customer today.”
“WOW! Unbelievable! I ordered leggings & had to go next size up. They charged me $9.95 to ship leggings to me, charging me $9.95 to return them, & $9.95 to exchange them! WHAT A RIP OFF! I told rep forget the exchange & I’ll return them!! I’M DONE WITH DILLARDS!! shame on them😡”
“Horrible customer service. Made a purchase last month and shipping company lost it. After contacting customer service and my credit card company. Went to place another order this week and they canceled it because of the incident last month. Called today and they dismissed me. Never buy from them!”
“Buyer beware! I ordered clothing for my one year old granddaughter’s birthday from Dillard’s. They cancelled half of the order, but didn’t notify me. I found out when I went online to confirm the shipping date. I called customer service to cancel the remainder of the order since I now have to order from a different company anyway, but was told I can’t cancel because they shipped that part today (Sunday). The recipient can return it to the nearest Dillard’s, however they confirmed that there isn’t one in Baltimore where it is being shipped to. The only option is for me to pay $10 out of pocket to return it myself by mail. I’m a senior citizen on a fixed income who NEVER would have placed this order had I been given the facts up front. Spend your money at a store who can deliver what they advertise and who actulally cares about customer service.”
“I purchased three dresses and had to return them because they didn't fit. I got charged a return fee on all three dresses as well as shipping charges. So without hesitation I will not be purchasing any items from Dillards moving forward
Kelly C”
“Wait times are ridiculous. My experience is in regards to a wallet that i'd purchase thru afterpay. i ended up returning the wallet, bc my daughter, did not like the color of it. I called Dillards to let them know, that the wallet had been return to them, and that afterpay needed to be made aware; so that i could be refunded from AFTERPAY. The dillards Rep first said that i had ask her about a sales tax; i told her, No, i am calling abt refund. The Rep went off; loud talking, telling me, i did mention sales tax on item, then slam the phone up on me; keep in mind how long it takes them to answer, when u call. i call back, a guy answer; when ask for a Supervisor; was told hold on; phone hung up. I call back; finally, i speak with Charra-Supervisor. I did let her know that i would be doing a review. I mean; Dillards has gone to the doggs. I ended up reaching out to Dillards for atleast 50 mins, before, actually speaking with a Supervisor. Bad Business. i live chat, Telephone, and email dillards.”
“DO NOT BUY, DO NOT BUY. I ordered a christmas gift on 12/9/20. The tracking to today 12/17/20 says USPS is still waiting for the item. I called on 12/14/20 to find out what the story was. The rep reordered and sent another item FedEx next day. On 12/17/20 I checked the order status and someone cancelled that order. I called again to find out what was going on and no one knows why that order was cancelled. I talked to a useless "supervisor" name Stephanie in the Texas call center and she was no help. I was told by her that items aren't being scanned to speed up shipping. So I'm supposed to trust her and hope a christmas gift for my wife arrives on time? The whole experience is like dealing with a call center in India or Pakastan, not the US. SO PLEASE DO YOURSELF A FAVOR AND SHOP SOMEWHERE ELSE. BECAUSE THIS COMPANY FOR LACK OF A BETTER TERM "SUCKS"”
“Ordered shoes online. I already had one pair in a different color so knew what my size was, but the pair I got were much larger by at least a size. I called and was told no refunds since they were on sale. They wouldn't even exchange them! No more dillards.com for me.”
“I placed 2 Black Friday sales orders. The first order was cancelled after 5 days. Now I will not receive the order and Black Friday sales are over at the other department stores. I chose Dillard's over other department stores, I will not make that mistake again. Dillard's should not be able to sell items that are not available for shipment.
The second order had to be shipped from 2 different stores and they charged my credit card extra fees without my permission. I gave my consent for one total and they charged another amount. I will be contacting my credit card company about the over charge.
I do not recommend shopping online with Dillard's.”
