Wait times are ridiculous. My experience is in regards to a wallet that i'd purchase thru afterpay. i ended up returning the wallet, bc my daughter, did not like the color of it. I called Dillards to let them know, that the wallet had been return to them, and that afterpay needed to be made aware; so that i could be refunded from AFTERPAY. The dillards Rep first said that i had ask her about a sales tax; i told her, No, i am calling abt refund. The Rep went off; loud talking, telling me, i did mention sales tax on item, then slam the phone up on me; keep in mind how long it takes them to answer, when u call. i call back, a guy answer; when ask for a Supervisor; was told hold on; phone hung up. I call back; finally, i speak with Charra-Supervisor. I did let her know that i would be doing a review. I mean; Dillards has gone to the doggs. I ended up reaching out to Dillards for atleast 50 mins, before, actually speaking with a Supervisor. Bad Business. i live chat, Telephone, and email dillards.