I recently purchased several perfumes through Dillard’s online store, expecting the same level of service I usually receive when shopping in person. Unfortunately, my experience was very disappointing. One of the reasons I often shop at department stores is the added value of receiving fragrance samples, which allows me to try out new scents before committing to a full bottle. This time, despite spending a significant amount, not a single sample was included in my order. It feels like a missed opportunity for both the customer and the store—samples help us discover new favorites and often lead to future purchases. I expected better from Dillard’s, especially given its reputation for customer care. I hope the company reconsiders this practice for online orders, as it leaves loyal customers like me feeling undervalued.