I bought my daughter a dress for prom on the Dillard’s website. I went to the store to look for shoes and saw the dress with 65% off two weeks after purchase. This was at the Pembroke Pines, Florida location. I spoke to the manager, Holly who-refused to let me return the dress and buy it at the sales price. She told me they don’t do price match. I completely understand but this was bought directly from Dillards on their own website not a competitor. I told her I would just return it and buy it later, and to be spiteful she took the return and never put the dress back on the floor. She told me that Dillard’s policy requires that they hold all returns in the back for 24 hours before they put them back on the floor. She never brought it back out. Who does that? What petty behavior for a business. I decided to purchase the same dress from a competitor. This type of nonsense is unacceptable. They have very poor management and zero customer service long. They lost another customer today.