Barbara G.
Buyer beware! I ordered clothing for my one year old granddaughter’s birthday from Dillard’s. They cancelled half of the order, but didn’t notify me. I found out when I went online to confirm the shipping date. I called customer service to cancel the remainder of the order since I now have to order from a different company anyway, but was told I can’t cancel because they shipped that part today (Sunday). The recipient can return it to the nearest Dillard’s, however they confirmed that there isn’t one in Baltimore where it is being shipped to. The only option is for me to pay $10 out of pocket to return it myself by mail. I’m a senior citizen on a fixed income who NEVER would have placed this order had I been given the facts up front. Spend your money at a store who can deliver what they advertise and who actulally cares about customer service.
2 years ago
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Dillard's has a 1.6 average rating from 70 reviews

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