Dillard's Reviews

"I recently purchased several perfumes through Dillard\u2019s online store, expecting the same level of service I usually receive when shopping in person. Unfortunately, my experience was very disappointing. One of the reasons I often shop at department stores is the added value of receiving fragrance samples, which allows me to try out new scents before committing to a full bottle. This time, despite spending a significant amount, not a single sample was included in my order.\r\n\r\nIt feels like a missed opportunity for both the customer and the store\u2014samples help us discover new favorites and often lead to future purchases. I expected better from Dillard\u2019s, especially given its reputation for customer care. I hope the company reconsiders this practice for online orders, as it leaves loyal customers like me feeling undervalued."

"Daniel Alvarado at the Creed counter has helped me several times and made the shopping experience really special for me. He is a great and very sincere salesperson!\r\nThis was at the Chandler Fashion Mall"

"Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return\/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me."

"Ordered a Dress for my son\u2019s wedding and it arrived but did not fit. Sent an email and heard nothing from Dillard\u2019s , asked for return authorization from them two additional times or the first 30 days and to my shock nothing from them. Reached out to the return address no response and on the following Monday to customer service. The young lady that I talked with had to wait for management to get out of a meeting to see if they would do anything. To my surprise nothing they could or would do. This is a company I would not recommend as they do not stand behind the product and their return process or lack there of is unbelievable. Please do not order from this company or if you do don\u2019t expect anything back from them as their return department does not answer. No wonder they are going out of business as this is no way to run a respectable company or retain customers."

"Dillards has been a staple of the Razack Family Household since our days @ Univ Of Pittsburg . Both my kids grew up with Dillards at Pittsburgh, and then at Midway Mall , Elyria , Beachwood Mall , North Olmstead, Strongsville . Tower city , etc, etc \u2026\r\nDillards was the department store I went to for my daughter\u2019s and ten my son\u2019s pre school graduation in Pittsburgh and Amherst , Ohio\r\n \ud83c\uddfa\ud83c\uddf8 \ud83d\udc69\u200d\ud83c\udf93\ud83e\uddd1\u200d\ud83c\udf93 \ud83c\uddfa\ud83c\uddf8 \r\n \r\nMy Daughter\u2019s Magnificant Girls High School first home coming and prom dress were from Dillards @ Beachwood , Ohio , \ud83c\uddfa\ud83c\uddf8 \r\n\r\nTo this day, I love everything about Dillards . Love the men\u2019s department with their Daniel Creumix , Round Tree and York , ThePolo Collection , the list goes on \u2026\r\nthe shoes depart , their bags collection, their Jewlery department , their make up , their Chelsea and Violet brand , exclusive to Dillards ,\r\n Their southern living home products..\r\nThe List goes on and on \u2026\r\n\r\nI know every sq ft of Dillards all over the Cleveland area .\r\n I have shopped Dillards for my family of 4 and my extended family here in NE Ohio and beyond , especially for my family back home in Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\u2018God\u2019s own Country\u2019 , as the Tourism and Travel Board describes my Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\r\nPresident Bill Clinton \ud83c\uddfa\ud83c\uddf8 , while in office visited my home state of Kerala \ud83c\uddee\ud83c\uddf3 .\r\n President Clinton according to the Associated Press at the time , was left with a lasting impression of my Secular Kerala , India \ud83c\uddee\ud83c\uddf3\r\n\r\nI shop for their quality , workmanship and a array of top notch brand names\r\nthey carry .\r\n\r\nNamaste Dillards For All The Great Memories You Have Created For My Family over the past 40 + years \ud83d\ude4f\ud83c\udffc\ud83e\udd32\ud83c\udffc\ud83d\ude4f\ud83c\udffc"

"Dillards has been a staple of the Razack Family Household since our days @ Univ Of Pittsburg . Both my kids grew up with Dillards at Pittsburgh, and then at Midway Mall , Elyria , Beachwood Mall , North Olmstead, Strongsville . Tower city , etc, etc \u2026\r\nDillards was the department store I went to for my daughter\u2019s and ten my son\u2019s pre school graduation in Pittsburgh and Amherst , Ohio\r\n \ud83c\uddfa\ud83c\uddf8 \ud83d\udc69\u200d\ud83c\udf93\ud83e\uddd1\u200d\ud83c\udf93 \ud83c\uddfa\ud83c\uddf8 \r\n \r\nMy Daughter\u2019s Magnificant Girls High School first home coming and prom dress were from Dillards @ Beachwood , Ohio , \ud83c\uddfa\ud83c\uddf8 \r\n\r\nTo this day, I love everything about Dillards . Love the men\u2019s department with their Daniel Creumix , Round Tree and York , ThePolo Collection , the list goes on \u2026\r\nthe shoes depart , their bags collection, their Jewlery department , their make up , their Chelsea and Violet brand , exclusive to Dillards ,\r\n Their southern living home products..\r\nThe List goes on and on \u2026\r\n\r\nI know every sq ft of Dillards all over the Cleveland area .\r\n I have shopped Dillards for my family of 4 and my extended family here in NE Ohio and beyond , especially for my family back home in Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\u2018God\u2019s own Country\u2019 , as the Tourism and Travel Board describes my Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\r\nPresident Bill Clinton \ud83c\uddfa\ud83c\uddf8 , while in office visited my home state of Kerala \ud83c\uddee\ud83c\uddf3 .\r\n President Clinton according to the Associated Press at the time , was left with a lasting impression of my Secular Kerala , India \ud83c\uddee\ud83c\uddf3\r\n\r\nI shop for their quality , workmanship and a array of top notch brand names\r\nthey carry .\r\n\r\nNamaste Dillards For All The Great Memories You Have Created For My Family over the past 40 + years \ud83d\ude4f\ud83c\udffc\ud83e\udd32\ud83c\udffc\ud83d\ude4f\ud83c\udffc"

"Dillards has been a staple of the Razack Family Household since our days @ Univ Of Pittsburg . Both my kids grew up with Dillards at Pittsburgh, and then at Midway Mall , Elyria , Beachwood Mall , North Olmstead, Strongsville . Tower city , etc, etc \u2026\r\nDillards was the department store I went to for my daughter\u2019s and ten my son\u2019s pre school graduation in Pittsburgh and Amherst , Ohio\r\n \ud83c\uddfa\ud83c\uddf8 \ud83d\udc69\u200d\ud83c\udf93\ud83e\uddd1\u200d\ud83c\udf93 \ud83c\uddfa\ud83c\uddf8 \r\n \r\nMy Daughter\u2019s Magnificant Girls High School first home coming and prom dress were from Dillards @ Beachwood , Ohio , \ud83c\uddfa\ud83c\uddf8 \r\n\r\nTo this day, I love everything about Dillards . Love the men\u2019s department with their Daniel Creumix , Round Tree and York , ThePolo Collection , the list goes on \u2026\r\nthe shoes depart , their bags collection, their Jewlery department , their make up , their Chelsea and Violet brand , exclusive to Dillards ,\r\n Their southern living home products..\r\nThe List goes on and on \u2026\r\n\r\nI know every sq ft of Dillards all over the Cleveland area .\r\n I have shopped Dillards for my family of 4 and my extended family here in NE Ohio and beyond , especially for my family back home in Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\u2018God\u2019s own Country\u2019 , as the Tourism and Travel Board describes my Kerala, India \ud83c\uddee\ud83c\uddf3 \r\n\r\nPresident Bill Clinton \ud83c\uddfa\ud83c\uddf8 , while in office visited my home state of Kerala \ud83c\uddee\ud83c\uddf3 .\r\n President Clinton according to the Associated Press at the time , was left with a lasting impression of my Secular Kerala , India \ud83c\uddee\ud83c\uddf3\r\n\r\nI shop for their quality , workmanship and a array of top notch brand names\r\nthey carry .\r\n\r\nNamaste Dillards For All The Great Memories You Have Created For My Family over the past 40 + years \ud83d\ude4f\ud83c\udffc\ud83e\udd32\ud83c\udffc\ud83d\ude4f\ud83c\udffc"