“Today I was at the cosmetics department at Willow Brook and I was helped by a very professional lady called Asthma she was very helpful & sweet .Thank you Asthma.”
“If you want to go to Dillard's shop, be prepared to make more than one transfer because that customer service that forces you to pay at each station It's horrible... I don't understand why you can't go to the ground floor without paying if it's the same store!”
“I purchased shoes for my sister’s wedding back In April 2023 at the Park Meadows CO. store for almost $80 after tax. They were flats, no heel nothing too fancy but they ended up killing my feet so much so that I only wore them for about 10 minutes, put them back in the box and went barefoot for the rest of the wedding. I went back to the store several months later to buy shoes as a Christmas gift and asked if my other shoes were returnable. I said I did wear them very briefly so they were still in almost perfect condition. The salesperson asked if I had the receipt and I said no but I still had the original box, the proof of purchase sticker and I could show the charge on my bank statement. I was told I could bring them in and get store credit which I did a few days later and was then told by the manager that they were not returnable because I wore them and because they were not faulty in any way. I said of course not! They’re in near perfect condition so why can’t I at least get store credit? She refused, so then I asked if she could at least apply the credit toward the recent shoes I had just bought, again she refused. Customer service here is non-existent so I’ll return my shoes to a competitor store that will gladly take them back in return for store credit and I will shop there from now on instead.”
“I was looking for a Christmas pullover in petite but they no longer sell Christmas tops at all! Then went browsing through Christmas decorations and I could not believe the prices! WAY over inflated and the quality is cheap, we had gotten beautiful heavy metal snow globes a couple years back at a good price, today the same type is now plastic with maybe small amount of metal at ridiculously high prices. Dillard’s has really gone down in offering good quality products for reasonable prices!”
“My daughter purchased Vince Camuto heels online from the city in which she lives nearly 1000 miles away from the pick up point in Nashville, Tennessee. Dillards Rivergate Mall. She arrived in Nashville and we went to pick the shoes up around 7:30 pm at Dillards Rivergate 11/16/23. We went to customer service. An older woman was behind the desk. DID not acknowledge us AT ALL. She picked up an item and walked into the side room and DID NOT RETURN. We looked at each other and were dumbfounded! Let me tell you, NEVER have I been treated so rudely in a store. My daughter then yelled "HEY" to get her attention. Here came the security guard to ask of every thing was all right. We explained the situation to him. The clerk came running back out saying "I told them I would be right back that I had to go get my wand". We were aghast and I SPOKE UP and said, "no, you didn't say a thing to us". She was adamant she did. My daughter gave her the benefit of doubt. I will curve my shopping at Dillards. I would like to say never again but I like their merchandise. There was no reason for us to be treated in the manner we were except of course we were African American. Buyers of color, beware. They don't want you in their stores.”
“WOW! Unbelievable! I ordered leggings & had to go next size up. They charged me $9.95 to ship leggings to me, charging me $9.95 to return them, & $9.95 to exchange them! WHAT A RIP OFF! I told rep forget the exchange & I’ll return them!! I’M DONE WITH DILLARDS!! shame on them😡”
“Today, June 14 at 12:30 I was at Dillard's in Countryside mall in the intimate dept to purchase a bra. The employee was behind the register. I asked for help. She said she'll be right with me after she was done with the customer indide the dressing room. She never did. She took right away a customer that had a return and went by helping other customers.
After trying on some bras that were not right for me ( that was the reason why I needed help)... I decided to leave. Went by Macy's and there I was able to find my bra.
I love to shop at Dillard's but experiences like these makes me feel like going somewhere else.”
“Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somehow here is my order number 6 8 7 7 7 3 4 8 1”
“The worst experience I’ve ever had at a department store in Huntsville Alabama, Anita traded me like gum on her shoe, so rude and harassed me and called other teammates to join in. She is an elderly woman. I was very surprised that she would do this, but she did, and it is done, and I will never be back to shop at dealers again, they do you not care about her customers and they go out of their way to miss treat them. This company has some serious issues and should be addressed by upper management if they want to stay in business but as I read a lot of comments, this is not unusual, but goes on on a daily basis was even threatened one time to call the police because one of the associates that she called. Stared me down on and try to pick a fight with me because of something she told him I guess by the way, this is very unacceptable and should be addressed and I will let it be known to all that I can because this just ain’t right they talk rudely I don’t even think a customer for their large purchase that they made in the store but instead I want to treat them like it’s a Third World country harass and follow them around like they were going to steal something I never stole anything in my life I work hard for my money and I value people and how they are treated this company does not and does not deserve my money. If it wasn’t for my wife desperately needing distress for my daughters wedding, I would not purchase this dress ,I got it somewhere else, but she insisted she needed it so we did so, and the Lady Anita the only associate they could check us out, would not speak to us, or thank us for a purchase. I do not know what we did to offend her other than show up in the store to look for a dress, and I may be that she just does not like us for some reason, I do not know but I wish her well and know that God loves her and hopes that she will see the beauty and others and learn to treat them like she would want to be treated.”
“I love their choices in clothing, shoes, handbags and cosmetics, and I usually find what I want at Dillards. However, they've decided to clamp down hard on their 30-day return policy. This affects me because we live an hour from the closest Dillards, so I order online a lot. The 30 days period starts when you order and they have to receive your item before it's up. I'd purchased multiple sizes of several items from several stores to attend 3 weddings. When I started gathering things up to return, I realized I was 3 days over. I wrote an explanation and sent it in, but got it right back in the mail with a "more than 30 days" explanation. I called Customer Service and spoke with 3 different people. They were nice but firmly said I should have read the 30-day policy when I ordered. They also said Dillards had decided to clamp down hard on the return policy. I order online all the time from Sundance, Nordstorm, Bloomingdales, Dillards, Taos, Born, Talbots etc. and have never had this problem returning items. I'll be hesitant to order from them in the future, because I might be on a trip, the post office might be slow, etc.”
“Horrible customer service. Made a purchase last month and shipping company lost it. After contacting customer service and my credit card company. Went to place another order this week and they canceled it because of the incident last month. Called today and they dismissed me. Never buy from them!”
“I love Sofia kha Charradou! She’s the counter manager at Dior, Dillard’s Brandon Town Center. Ever since she’s been there, I’ve been hooked on Dior skin care, fragrance and makeup. I was just there last Friday for a spa event with Sheba featuring Dior’s Prestige skin care. Talk about being pampered! Sheba, National Skin Care Specialist for Dior was fantastic!! Love, LOVE, Love Prestige. My skin is soft, supple. I love the way Sheba did my makeup too…. Just enough glam♥️ Thank you Sofia and Sheba for making my day so special🥰 Marylou”
“Expensive Adriana Papell dress was ruined after one wearing. Inferior product as bodice is covered in snags. Dress is unwearable. Customer service could care less. Just made mouth noises and said I'm sorry. Stand behind your product or don't sell it. If I bought the dress at Nordstroms, they would have accepted return.”
