Visited the Aintree store when it first opened, Claire who helped us was very friendly and approachable. We didn't feel pressured at all and we were offered refreshments whilst we shopped. Informed before we paid that there would be a delay on the pram but the car seat was in stock. Received a follow up call a few days later with a stock update for the pram and asked whether we wanted the car seat first or both delivered at the same time. Chose to have them delivered together as the pram was due in within a week. Both items arrived a week later on next day delivery. Highly recommend and cannot understand the bad reviews as we received a great service from start to finish!