Direct 4 Baby Limited Reviews

Name: Direct 4 Baby Limited
Address: Direct House8 Langley PlaceBurscough, Ormskirk
Rating: 4.82

4.8 Rating 2,732 Reviews

96 %

of reviewers recommend Direct 4 Baby Limited

4.8

Based on 2,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01704 332542

Email:

sales@direct4baby.co.uk

Location:

Direct House8 Langley PlaceBurscough
Ormskirk
L40 8JS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited Aintree branch last weekend, with my son and his pregnant girlfriend. We initially had help from Sophie & Liv, who were both equally great! The star of the show was Nicky though. She was so, so knowledgeable on car seats and all safety aspects! We were initially only going for a browse, planning on visiting other shops, but we purchased a pram, upgraded the car seat and bought a snug pod too!! Would not hesitate to recommend the shop (so much choice!) Thank you ladies, for such a pleasurable experience! xx”

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Posted 8 months ago

“Booked an appointment in store and was looked after by Nicky. Really welcoming and informative through the appointment and was honest about what would fit with our needs for the new baby. Purchased a cybex bundle with quick delivery and extremely happy! Thanks Nicky!”

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Posted 9 months ago

“Nicky was so helpful, friendly and informative!”

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Posted 11 months ago

“Visited the Aintree store. We was given a warm welcome by Nicky when we arrived, who was very helpful. She talked us through everything we wanted, giving us a demo of the pram and car seat too. Very happy with the service and will be returning.”

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Posted 11 months ago

“Excellent customer service, nothing was too much trouble!”

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Posted 1 year ago

“Just great”

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Posted 1 year ago

“Not send all details every time, not recommended!!”

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Posted 1 year ago

“Friendly and helpful customer service, Olivia was very patient and nothing was too much trouble, we left with everything we wanted and even had a car seat demo in my car. We have ordered our pram and car seat and they have offered to hold them in the warehouse until we need them nearer the time. Would highly recommend :)”

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Posted 1 year ago

“Went to direct4baby and Nic give us a loverly welcome from the minute we got there she was loverly talked us through everything and nothing was to much bother for her no matter how many prams we got her to show us , we left the store very happy while we continued our baby shopping we went back around an hour later because I just couldn’t get the pram out my head I fell so much in love with Where tatie was our nursery advisor he talked us through all the pram saftey of the pram we had picked and we went away a very happy customer couldn’t fault the pair of them for there service such loverly welcoming people Thankyou x”

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Posted 1 year ago

“Excellent service from Rebecca today. So informative and patient! We have been provided with multiple options and no pressure selling which allowed us to make a clear decision. Thank you.”

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Posted 2 years ago

“Highly recommend, Lots of prams to view! Really helpful/friendly advisers! Can’t wait for my pram to arrive!”

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Posted 2 years ago

“Excellent shop and lovely item. Prompt delivery of item.”

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Posted 2 years ago

“Excellent service. I just love my experience at this store. I have been to direct 4 baby many times. Every time is a delightful experience. We returned on Saturday for a new car seat. We were greeted by the fabulous Nicky. Nicky knows us so well and always goes the extra mile. After hugs and a coffee we looked at car seats. Within 20minutes we had the perfect seat. It was fitted for us and we even got a price match so it was cheaper!!! Amazing service, amazing products. Cannot wait to go again. Thank you Nicky for always making our experience so lovely.”

Helpful Report

Posted 2 years ago

“Visited the aintree store as the first baby store since finding out we were expecting and the customer service was amazing from the very start. Nothing was too much trouble for Taite and his product knowledge is endless. As first time parents and not really knowing what we wanted, Taite was so honest in advising us of what we needed and made us feel like he was genuinely interested and wanted to help us make the right decisions. Even though he knew we were just browsing that day, he still spent almost an hour with us going through things and didn’t always just recommend the most expensive items. After visiting other bigger name stores, the service cannot be matched and I wouldn’t go anywhere else other than direct 4 baby. We have now ordered our pram which we got a great deal on after Taite going through everything again and making sure our vehicle was compatible and we were comfortable with the use of the isofix and car seat. We can’t wait to pick up the pram and I already know I will be back to buy more things. Highly recommend this store. Thank you again Taite!”

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Posted 2 years ago

“Nicky at aintree shop made our experience amazing in choosing our pram, car seats and bases for our twins on the way! Nothing was too much for her. She showed us how the bases fitted into our car and gave us full demonstration. Excellent customer service. We can’t wait to go back and pick up our pram! Thanks again Nicky!”

Helpful Report

Posted 2 years ago

“Terrible customer services, no communication at all - false promises all the time. I've been chasing up my order for over 2 months now, still have not recieved this and don't know when (or if!) I will ever revcieve this!!”

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Posted 2 years ago

“Excellent service with friendly staff especially Jess who gave us lots of information and didn’t make us feel pressured. Would highly recommend.”

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Posted 2 years ago

“I had a lovely experience at this store today in Aintree. The staff where so welcoming and attentive. Nicky, a member of the team really helped us decide on a pram and car seat. The information she gave us about the car seat was outstanding and she gave us a run through of how it works and showed us the safety measures. She also looked at our car and checked the park would fit and explained how the car seat would go in. A service to go through and fit the car seat was also offered. It has a lovely seating area with refreshments at no extra cost. It was so relaxing and nothing felt pressured. I will be definitely be coming back again. Thank you for a great experience. It was lovely to see and test products on show.”

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Posted 2 years ago

“Went to aintree direct4baby today to start looking for a pram. It’s our first baby and had no idea where to start with prams/car seats etc. Nicky greeted us and helped us with things when we needed. She never pushed us with a purchase and was friendly with her advice. She even told us to go away and look around which put us even more at ease as we didn’t feel like she was pushing for a sale. We went away and returned the same day and purchased a pram from this store! Nicky tried the isofix in the car and let us put up and take down the pram and change all the seats how ever many times we wanted. Felt like what would of been a stressful day, turned out to be the most exciting experience! Thank you Nicky x”

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Posted 2 years ago

“Amazing service, knowledgable and helpful staff. Having spoken to Liz prior to going to the store she had everything ready for me and different options. My daughter has complex needs and this did not faze her, she tailored her advice and service to meet these needs.”

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Posted 2 years ago

Direct 4 Baby Limited is rated 4.8 based on 2,732 reviews