Direct 4 Baby Limited Reviews

Name: Direct 4 Baby Limited
Address: Direct House8 Langley PlaceBurscough, Ormskirk
Rating: 4.82

4.8 Rating 2,732 Reviews

96 %

of reviewers recommend Direct 4 Baby Limited

4.8

Based on 2,732 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01704 332542

Email:

sales@direct4baby.co.uk

Location:

Direct House8 Langley PlaceBurscough
Ormskirk
L40 8JS

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Direct 4 Baby Limited 4 star review on 30th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and best price as we just bought so I won’t comment now about my order but will edit my review again”

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Posted 2 years ago

“Pram is great! The maxi code car seat does not fit into the adaptors quote as easy as the egg products but after a couple of try’s it seemed to ease up”

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Posted 2 years ago

“Product was fine but delivery arrived late”

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Posted 2 years ago

“The order process was so easy, and delivery was super quick. Service was very good.Thankyou Yesterday my daughter and partner put the pram together and unfortunately it's suppose to be all black but one of the hoods is grey. I have sent an email to the enquiry email address.”

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Posted 2 years ago

“I'm really happy about the item I buy.”

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Posted 2 years ago

“I’m really happy with the item delivered, but it took some getting here. I appreciate you may be experiencing supply chain issues at the moment and when I did contact you, they were very good at responding. The item took 3 weeks to deliver, which I wasn’t anticipating. Maybe this could have been a little better”

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Posted 2 years ago

“Good service and customer care. I ordered a Doona car seat which was cheaper elsewhere. I contacted Direct 4 Baby to see if they can match the price, which they did. However, it took me about an hour to chat to their customer representative. I’m happy with the product and it was delivered very quickly. I’d like to note that the description on the webpage is not quite accurate. It stated that the box will also include a seat protection cover; however it wasn’t the case. Otherwise, the car seat is great.”

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Posted 2 years ago

“Ordered a perfect prep and when it arrived it was damaged and items missing but phoned them and they sent another one within 2 days excellent customer service and would Definitely use again”

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Posted 2 years ago

“Great customer service department when I emailed regarding a problem with my order. Some communication regarding the reason for the significant delayed delivery would have been great, without me having to ask.”

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Posted 2 years ago

“Placed my order 30-11-21 for a carrycot. I never received any delivery information after a while I chased up my order to be told the that the store was waiting for delivery from the supplier expected in 7-10 days. Waited and waited. Chased it up again to be told the item is now discontinued. Had I not chased it up I doubt I'd have been informed. I was offered a replacement told to expect delivery 24-12-21 no surprise when it never arrived. Its been over 4 weeks now since the original order and I've now had my baby and am without a carrycot. The company are aware of this as I've made it clear in my emails but they now seem to not be responding. Contacted trading standards at this point as I'm at a loss with money and no carrycot after ordering something which showed as in stock! Very quick to take your money and leave you without a product that is essential for a baby! Very unprofessional and morally wrong. However I have since received the replacement carrycot and a £30 refund thanks to Joanne who was very keen to resolve my original complaint. I am very pleased with the carrycot”

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Posted 2 years ago

“We received the wrong pram we spoke to one girl on the phone who was not very helpful from the aintree store but everyone else was really good in customer services and sorted our issue”

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Posted 2 years ago

“I have always had brilliant service from direct4baby that’s why I always go there for products. I had my travel system from them and now have ordered a car seat. I had a few problems with my recent order but I spoke to a gentleman today and he was brilliant and sorted everything straight away.”

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Posted 2 years ago

“Happy with price and quick delivery however box was opened so not sure if that was oryginaly packed or was someones return”

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Posted 2 years ago

“Product my was what I expected. Delivery did take just over a week.”

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Posted 2 years ago

“Complex items had to be part-shipped due to availability. Direct4Baby coped well given the current national constraints. Needed a little chasing for updates, but always polite and provided swift solutions.”

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Posted 2 years ago

“Grest customer service”

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Posted 2 years ago

“Communicative- fast and polite. Good customer service. I had a bit of confusion with my order and they dealt with it swiftly. I would recommend them and would use them again.”

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Posted 2 years ago

“I was happy with the company, delivery and speed of delivery however the product (doona change bag) is very expensive, although much cheaper on this site, at least half the price compared to the doona website. It's very small and the change mat inside the bag is rubbish. Not worth the money at all. Would have returned the bag but it was a gift that was wanted.”

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Posted 2 years ago

“Service is good, I ordered the Snuz Pod Bundle and the sheets, organiser, sleep aid came first and just waiting on delivery of the actual crib. All I would say is you only get a confirmation email when your item has been dispatched. I expected to get an email confirming my order and just a note to say items were being dispatched separately and I would have given 5 stars.”

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Posted 2 years ago

“Clear website”

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Posted 2 years ago

Direct 4 Baby Limited is rated 4.8 based on 2,732 reviews