Direct 4 Baby Limited Reviews

Name: Direct 4 Baby Limited
Address: Direct House8 Langley PlaceBurscough, Ormskirk
Rating: 4.82

4.8 Rating 2,732 Reviews

96 %

of reviewers recommend Direct 4 Baby Limited

4.8

Based on 2,732 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01704 332542

Email:

sales@direct4baby.co.uk

Location:

Direct House8 Langley PlaceBurscough
Ormskirk
L40 8JS

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Direct 4 Baby Limited 4 star review on 30th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the footmuff over three weeks ago, it has now arrived but communication was very bad,”

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Posted 2 years ago

“Placed an order for a buggy, the could not specify when delivery would be they just kept saying it will be mid December and they would call us once the item was in, we had no contact from them what so ever, we had to call them and chase them mid way through the month again still no date, when we called again towards the end of the month they said they had emailed and tried to call (no email got sent through) and we did not receive and calls. The product is great however the customer service and communication is quite poor.”

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Posted 2 years ago

“There was no communication on the delay of the car seat and we had to ring customer services on several occasions to chase up a delivery date. The website did not say there was a delay and suggested all products would be shipped within 1-3 working days. The delay ended up being nearly 4 weeks and, had we not contacted direct4baby ourselves, we would not have been notified.”

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Posted 2 years ago

“Communication was pretty poor regarding delivery information on the product I ordered and I felt I was always chasing to get a response. When I did get a response, I was given three different reasons why my delivery did not arrive.”

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Posted 2 years ago

“I ordered and paid for my car seat from the website when I was 31 weeks pregnant, leaving me plenty of time to receive it before I have my baby. I’m now 39 weeks pregnant and going into hospital next week to have my baby and despite me reaching out to them multiple times, still have no car seat even on the way to me. They don’t even seem concerned or bothered about the time they have taken to process my order, they just keep blaming the supplier. No apology, nothing. Disappointed.”

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Posted 2 years ago

“I have not received all the items and there wasn’t a receipt or an email to state if a further delivery will be made, so I’m having to chase”

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Posted 2 years ago

“Ordering was easy and the product was fine. However, the communications were woeful - we were told our order had "been picked up" (by a carrier) when we had asked to pick it up ourselves. Also, their premises on an industrial estate in Burscough were nearly impossible to find - more signage is necessary.”

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Posted 2 years ago

“Was disappointed with car seat cover. Advert said for Egg. But when arrived it was a universal cover.”

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Posted 3 years ago

“Quick delivery of travel system, but car seat missing, no information on when will arrive and no answer to chat message sent.”

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Posted 3 years ago

“After waiting for a week they only sent my item after I emailed and complained that I haven’t received item or got any tracking information”

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Posted 3 years ago

“Bought from eBay and found customer service very poor. Bought wrong size by accident and realised straight after I purchased item. Requested to cancel order within minutes of placing order to be told it was already too late! I then went on the buy the correct size which was dispatched within the same packaging as the item I had requested to cancel! Therefore proving that the order had not already been dispatched as advised. I now have the costs and hassle incurred with returning. Disappointing and dishonest service.”

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Posted 3 years ago

“Easy to use website but got a phone call 3 days after placing order to tell me it’s out of stock very annoying !”

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Posted 3 years ago

“Placed order for an item that was showing as in stock. Paid for priority delivery and received a delivery confirmation. No item received so followed it up only to be told those confirmations are printed automatically and the item was not in fact in stock. Still waiting for an update on it.”

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Posted 3 years ago

Direct 4 Baby Limited is rated 4.8 based on 2,732 reviews