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Direct 4 Baby Limited Reviews

4.8 Rating 2,732 Reviews

96 %

of reviewers recommend Direct 4 Baby Limited

Company Reviews

Product Reviews

4.8

Based on 2,732 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01704 332542

Email:

sales@direct4baby.co.uk

Location:

Direct House8 Langley PlaceBurscough
Ormskirk
L40 8JS

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Direct 4 Baby Limited 4 star review on 30th January 2022

Direct 4 Baby Limited 5 star review on 17th January 2022

Cherith Hancock

Direct 4 Baby Limited 5 star review on 6th December 2021

Direct 4 Baby Limited 5 star review on 5th December 2021

Direct 4 Baby Limited 5 star review on 26th November 2021

Direct 4 Baby Limited 5 star review on 14th November 2021

Julie McDermott

Direct 4 Baby Limited 5 star review on 14th November 2021

Julie McDermott

91

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few issues with my order but has now been resolved and hoping to receive my order on Friday. Company was apologetic about delays with my order and have since helped to resolve any issues and have assured me my order will be on the way very soon. Thanks again for your help”

Posted 2 years ago

“Placed an order 6 days ago and was getting worried as there wasn't An update with a delivery etc however I recieved a phone call today from a lovely lady explaining what was happening and that my order will be here within the next 10 days. Will be using them again”

Posted 2 years ago

“Ordered nearly 2 weeks ago and have only just received a dispatch email after emailing for the semiconductor time to find out where my order was.”

Posted 2 years ago

“Good price for baby carrier insert but disappointed with delivery. Ordered Sunday - still not arrived the following Saturday.”

Posted 2 years ago

“The customer service for this company is terrible and communication is poor. I ordered a push chair and expected it to arrive in December. Only to be told (after contacting them and chasing my order) that there had been delays of up to 4 months after they had taken my money from my account. I requested a refund which was promptly handled by the staff.”

Posted 2 years ago

The customer has been emailed privately regarding this issue before this review was left. And has been contacted again.

Posted 2 years ago

“Happy with item but communication could of been better. Had an order issue but was eventually resolved.”

Posted 2 years ago

“Good communication although my order was delayed”

Posted 2 years ago

“I waited for 4 months for my full order to be completed, then my order come and surprise, it was not completed and one of the products was different then described but anyhow I was happy to receive it, at least as I was almost to give birth. Unfortunately they forgot to send the baby bag for the pushchair. I was totally disappointed and wanted to return all the products as the customer service was really bad at communication. Me and my partner needed to chase them up for almost 1 month to receive the full bundle that we ordered. At the end they apologised and offered additional support. They have really great offers and deals, and the products are at the top quality but if you'r planning to buy from them, try to plan it ahead as it takes time to receive the products and be patient as you need to chase up your purchase.”

Posted 2 years ago

“Hi I have never used your company before and must say, I feel lack of communication was poor regarding an order on snuzz pod bundle.. When you as a customer have to do the chasing because it wasn’t all their isn’t very professional”

Posted 2 years ago

“I was already sceptical ordering from here but I needed the item as soon as possible. I ordered the sleepyhead pod and they sent me a Dockatot pod instead. I’m guessing they had no Sleepyhead in stock? I unfortunately don’t have the time to sort out a return as I am very close to my due date and wanted this for when my new born arrives. So basically having to keep it. They are not the same products there is a different between the two, so you’ve basically sent me the incorrect item for what I paid for. Very annoyed and will not be ordering again.”

Posted 2 years ago

“Waited to long”

Posted 2 years ago

“When we purchased the buggy we was told the buggy would be with us on Monday as we ordered it on Friday. Monday and Tuesday went by and we had no email from the company about the buggy being dispatched. We phoned direct 4 baby to be told it would take 3-5 days as nothing was on the system to then receive a email the following hour to be told the buggy had been dispatched it seemed to me as tho the company had forgot about our order until we spoke to them. When the buggy finally arrived we built the buggy abs everything seemed fine to then notice the tyres on the wheels were totally flat we had no way of pumping them up and then had to purchase a foot pump I was not impressed having to do this with a £400 buggy!”

Posted 2 years ago

“Apart from ordering items that said in stocks online but actually never had them it was quickly resolved”

Posted 2 years ago

“I am very pleased with the way customer service treated me but in terms of delivery date and time schedule, this company should be more organized and give correct information to customer on time”

Posted 2 years ago

“Bought snuzpod3 mattress. Quality is not good enough.”

Posted 3 years ago

“The description on eBay of the 2 baby gates were wrong. Ended up ordering the incorrect one as they showed pictures of two models fir one item which was confusing. Customer service was excellent however in terms of when I called they cancelled the order immediately.”

Posted 3 years ago

“Ordered from you as required express delivery but unfortunately it did not come in 1 to 2 days in time for Christmas. Refunded delivery charge instantly but still shame to not receive in time.”

Posted 3 years ago

“I would have given 5 stars but slightly disappointed with the service. I asked if they could give a discount on a bundle as I missed out on the 10% off. They gave me a discount, which was great, but I asked if they would be offering 10% off again and they assured me they wouldn’t. So I placed my order and then the next day I see a 10% offer. Other than that seems like a great company. Just annoying :(”

Posted 3 years ago

“Not received the product yet, but been asked to leave a review. So here goes. I order product it’s not arrived yet 👍🏻”

Posted 3 years ago

“Only because the deliver takes 2 weeks which is unexpected.”

Posted 3 years ago

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Direct 4 Baby Limited is rated 4.8 based on 2,732 reviews